IT Intern focused on implementing GLPI-based asset management.
Main tasks: register and tag assets, set lifecycle, automated issuance and PDF handovers.
Role based at a technology leader in hydrogen fueling stations.
Description
IT Intern for the IT department, focused on implementing a complete asset management process in GLPI. The intern will set up and implement asset registration, physical labeling, a standardized issuance process, and automatic generation and storage of signed PDF handover documents. Learning objectives include working with IT asset management processes, setting up and managing an IT service management system, developing process-oriented thinking and optimization, implementing automation within IT environments, and working within a service desk environment.
Tasks
- Establish a standardized naming convention (Asset ID structure).
- Register and verify assets in GLPI.
- Generate and print barcode or QR labels and physically tag all equipment.
- Test scanning functionality for tagged assets.
- Define and implement asset lifecycle statuses (in stock, in use, under repair, decommissioned).
- Set up processes for incoming equipment, issuance to users, returns, and repairs.
- Create a standardized procedure for issuing equipment and link assets to users.
- Integrate asset processes with service desk processes and tickets.
- Design a PDF template for asset issuance and automatically generate documents with user and asset information, date, and terms.
- Implement a process where the user signs the issuance document, it is scanned and stored, and linked to the ticket and asset.
- Use plugins and automation within GLPI to improve first-line support efficiency and automate processes where possible.
- Create clear work instructions, document the complete process, and transfer knowledge to IT staff.
- Deliverables: all assets registered and physically tagged; a functioning and standardized asset management process; a functional issue process linked to tickets; automatically generated and signed PDF issuance documents; complete documentation of the system and working procedures.
Working conditions
- Opportunity to work at a rapidly growing, leading company.
- Collegial and energetic team with a warm welcome.
- Personal guidance from a buddy and experienced colleagues.
- Competitive internship allowance.
- Fresh fruit every day.
- Freedom for initiatives and ideas and the chance to make an active contribution to the team's work.
Description of the organization
Resato Hydrogen Technology is a technology leader in hydrogen fueling stations, headquartered in Assen. With over 30 years of experience in high-pressure technology, the company focuses on sustainability, safety, and efficiency to enable easy and seamless hydrogen refueling. Resato has implemented hydrogen fueling solutions in the Netherlands, Belgium, Germany, France, and Sweden. The company has an open culture, encourages ideas and development, and supports employee growth through training and opportunities.