Resident Advisor for Insulation and Subsidies who guides residents through subsidy applications and implementation.
Main tasks: calling residents, checking quotations, and handling subsidy inquiries.
Required: Certificate of Conduct and residence near Groningen.
Description
As a Resident Advisor for Insulation and Subsidies, you guide residents through sustainability processes and subsidies, and empower them to move from advice to implementation.
Job requirements
- You mobilize residents and derive satisfaction from supporting them with important decisions regarding home renovation.
- Affinity with sustainability and motivation to contribute to the energy transition.
- Working in a structured manner and maintaining an overview of complex rules, conditions, and subsidy requirements.
- Ability to translate complexity into clear, feasible steps for residents.
- Experience or interest in combining good documentation, smart automation, and AI with personal guidance.
- Able to provide tailored assistance and sensitivity to when you need to speed up or slow down.
- Available for part-time or full-time employment according to job preferences.
- A Certificate of Good Conduct (VOG) is required; this is paid for by the organization.
- Residing in or near Groningen.
Tasks
- Conduct exploratory and in-depth conversations with residents about sustainability, focusing on requested meetings (no cold calling).
- Support residents with the first steps, refer them to suitable advisors and installers, and review quotes and subsidy applications together.
- Handle follow-up questions from residents via email and ensure professional, prompt handling.
- Liaise and coordinate with advisors, implementers, and grant providers; get in touch when residents cannot figure things out.
- Develop communication materials such as email templates and one-pagers to make support scalable and effective.
- Be present at information markets and residents' evenings to stay connected with vulnerable target groups.
Working conditions
- Unlimited vacation days with a fair use policy and flexible use of public holidays.
- Personal vitality budget of €250 per year through an external provider.
- Collective pension scheme with joint and individual contributions; the organization contributes a portion.
- Reimbursement of commuting by public transport outside the Groningen region.
- 1:1 guidance by an internal coach and, for those interested, the option of a professional external coach.
- Monthly internal training sessions and a training budget for additional courses.
- Weekly reflection via a digital tool and regular feedback from colleagues.
- Room to shape your own role, make suggestions, and grow within a self-managing way of working.
- Hybrid working after the first year, with reduced work-from-home days in the first year for proper onboarding; initially usually a maximum of one work-from-home day per week.
- Amenities such as a (refurbished) Macbook and regular social activities and strategy days.
Description of the organization
The organization helps tens of thousands of households make their homes more sustainable every year, often commissioned by more than one hundred municipalities.
We work using a self-managing working method and core values as a compass, allowing employees to experience a high degree of autonomy and involvement in strategy and mission.
You work in a team of resident liaisons and can liaise with technical and legal specialists for depth in projects.