Service Coordinator
Coordinates and plans planned and unplanned service and maintenance work in a maritime and offshore technical environment.
Prepares quotations, maintenance plans and reports and monitors priorities and quality within the service team.
Requires MBO+/HBO electrical engineering background and experience in service, coordination or technical support roles.
Description
As a Service Coordinator, you'll be the point of contact for customers, suppliers, and internal colleagues for planned and unplanned service and maintenance work. You'll actively contribute to improving service processes and technical issues, and you'll maintain oversight, priorities, and quality within the service team.
Job requirements
- MBO+/HBO work and thinking level with an electrical engineering background.
- Experience in a service, coordination or technical support role, preferably in a systems or project environment.
- Ability to maintain an overview, set priorities and make decisions, even under pressure.
- Strong communication skills and a customer-oriented attitude.
- Ability to work independently with a strong sense of team work and ownership.
- Good command of the Dutch and English language, spoken and written.
Tasks
- Maintaining contacts with clients and product suppliers (internationally) for planned and unplanned service and maintenance work.
- Coordinate, plan and monitor service orders from request to completion.
- Preparation of quotations, maintenance plans, spare parts advice and calculations.
- Coordinate and communicate with service engineers about planning, progress, and deployment.
- Monitoring priorities and ensuring consistency in working methods and communication; acting as a source of information and sparring partner.
- Ensure clear and accurate reporting, including for invoicing purposes.
- Ordering materials and equipment and monitoring delivery times.
Working conditions
- The collective labor agreement for Technical Installation Companies applies.
- 25 vacation days and 13 ADV days on a full-time basis, supplemented with senior days depending on age.
- Above-average travel and overtime compensation.
- Profit sharing scheme.
- Collective pension scheme via the Metal and Technology Pension Fund.
- Promoting health with annual (sports) activities and tax benefits for bicycle or gym memberships.
- Learning culture with room for personal and professional development.
- Active staff association and staff discounts on various products and services.
- Good company resources, including tools and digital resources, to perform the job properly.
Description of the organization
The Systems Business Unit operates under the Marpower brand and develops, manufactures, and supplies power electronics and automation solutions for the maritime and offshore markets, among others. Within the Power Systems cluster, high-quality systems are developed for energy storage, drives, DC distribution, grid conversion, and shore power connections, automated using the Marpower Automation platform.
The organization is part of a financially strong parent company with several subsidiaries and demonstrates social commitment through initiatives such as climate, practice and study funds.