Technical Support Employee

As a Technical Support Employee, you are the first point of contact for technical questions from customers and colleagues. You provide support with the use, configuration, and operation of energy management systems and ensure that questions and malfunctions are handled quickly and in a structured manner. Where necessary, you collaborate with engineers and developers to find a solution; at Envitron, support is performed as a team.

Requires:

• Affinity with technology and ICT.
• Skill in analyzing and structuring technical problems.
• Clear communication skills towards customers and colleagues.
• Independent work attitude with active collaboration within the team.

Pre's:

• Experience with technical support or service desk work.
• Affinity with electrical engineering, energy management, or IoT.
• Experience with software, networks, or device configurations.
• Experience with ticket or support systems.

• Handling incoming inquiries via telephone and email.
• Supporting remote installations (monitoring, configuring, checking).
• Analyzing and structuring technical problems.
• Follow-up and coordination of more complex issues with engineers and developers.
• Support in creating and managing customer accounts.
• Supporting colleagues in setting up devices and systems.

• Preferably full-time employment.
• Opportunity to work partly from home.
• 8% holiday allowance per year.
• Annual profit sharing.
• Pension plan at Zwitserleven.
• Net expense allowance of €125 intended for things like home internet and eating on the go.
• New MacBook and choice of a recent iPhone or Samsung.
• Various training opportunities, for example electrical engineering courses.
• Regular company outings and drinks within a close-knit team.

Envitron is a fast-growing technology company from Groningen with a mission to utilize locally available energy as optimally as possible. The organization develops solutions for the energy transition with a focus on sustainability and enables customers to measure and control energy flows, from PV inverters and heat pumps to battery storage systems. The support team consists of four expert and collaborative employees at the office, with the option of working partially from home. In daily work, there is continuous switching between software, systems, and technology, and close collaboration with engineering and development to get customers and installers operational again quickly.

Application process: following the application, an introductory interview (virtual or in-person) will take place. If there is mutual enthusiasm, a shadowing morning within the support department will follow, and then a second interview to delve deeper into the job content and technical competencies. If there is mutual enthusiasm, an offer will follow.