Customer Support Engineer

As a Customer Support Engineer, you advise on and sell after-sales services for existing SMST installations and act as a dedicated account manager for specific customers.

• Completed technical education at MBO or HBO level (HBO working and thinking level).
• Preferably 0–2 years of work experience; a technical background is preferred.
• Good command of Dutch and English, both spoken and written.
• Analytical ability and skilled in gathering and processing relevant information and formulating solutions.
• Good verbal communication skills; you convey information clearly and convincingly, both in groups and one-on-one.
• Commercially driven and flexible; willingness to be available via on-call service for acute problems.
• Experience with ERP systems is a plus.

• Proactively approaching assigned customers to acquire service and Customer Support assignments.
• Preparing and submitting realistic and accurate quotations for aftercare activities in a timely manner.
• Registering in ISAH (ERP system) and checking and preparing project calculations.
• Following up on potential assignments and outstanding quotations, and negotiating within established margins.
• Sending order confirmations and ensuring correct management of project budget and documentation within the scope of the assignment.
• Ensuring correct verbal and written information is provided to the customer.
• Respond to acute problems, initiate solution pathways, and deploy personnel immediately where necessary.
• As a team, be responsible for the service telephone and serve as a temporary (secondary) point of contact for the customer during on-call schedules.

• Appointment at a unique and dynamic company that contributes to the energy transition.
• Pleasant and informal working atmosphere with short lines of communication.
• Space to follow training courses for professional and personal development.
• 25 days of vacation and 13 extra days off per year with a full-time employment contract.
• Flexible working hours.
• Opportunities for growth within the company.
• Good salary, appropriate to the position.

SMST is an internationally oriented company that conceives, designs, and builds innovative systems for the offshore and maritime industry.

We supply systems for the safe transfer of personnel and cargo from ships to offshore installations, with a focus on renewable energy, particularly offshore wind. SMST is the market leader in mission equipment (gangway with tower and 3D crane) with the largest installed base in the world.

What sets us apart is our complete in-house approach: from design to production, assembly, and testing, to worldwide installation, service, and customer support. The systems are cutting-edge and continuously evolving. From Drachten, a team of approximately 180 employees works on technical challenges, with a focus on technology, creative solutions, and short lines of communication. Products are manufactured and tested at the same location.