Customer Contact Employee

In this key role, you are the link between the client and the Workforce Management department in Groningen (Kolham). You ensure the smooth execution of projects through client-oriented communication and coordination with planners, engineers, and site managers.

• Availability to work 32–40 hours per week.
• HBO working and thinking level.
• Professional verbal and written communication skills.
• Organizational skills and result-oriented work.
• Persuasiveness and a proven initiator with an eye for improvement.
• Experience conducting conversations with clients of varying sizes.
• Service-oriented, customer-friendly attitude and willingness to go the extra mile.
• High degree of flexibility and the ability to deal with change and uncertainties.
• Able to work effectively under pressure and maintain a good overview.

• Informing customers about project progress and providing regular status updates.
• Serves as a point of contact for customer inquiries and guides customers through the process.
• Consulting with clients regarding the desired delivery date and systematically processing this data.
• Conducting conversations with customers when desired dates are not feasible.
• Coordinate internally with colleagues to determine the execution date and required capacity.
• Ensuring that matters the client must arrange themselves are carried out in a timely and correct manner.
• Collaborating with planners, engineers, site managers, and external contractors to ensure that the requirements for execution are arranged on time.

• Extensive welcome package and program to get to know colleagues.
• 13th month (10,7% of the gross annual salary) and a personal budget of 10% that can be used flexibly.
• Contribution of 70% to the ABP Choice Pension.
• Option to purchase extra leave days, up to a maximum of 35,5 days in total, with a personal budget and 13th month.
• Opportunity to work from home, including a fully equipped home workspace and an allowance of €2,40 per day.
• Laptop or tablet and phone for private use as well.
• Travel allowance and first-class public transport pass for business use.
• Vitality budget of €700 for a gym membership, for example.
• Room to grow through an internal development platform and external education and training.

The Workforce Management (WFM) department works in a close-knit, informal, and inclusive team of professionals. WFM is professional, agile, creative, and future-oriented, works based on roles, and places great value on collaboration, even under high pressure and dynamics.

WFM ensures that the necessary capacity, contractors, and materials are available in the short, medium, and long term to execute the production target and utilize it optimally. To this end, it collaborates closely with the Realization, Engineering & Construction, and Asset Management departments, and a significant amount of work is carried out by external contractors. Additionally, WFM manages requests and the connection of large-scale customers and handles customer contact regarding requests and execution planning.