Technical Support Employee
Technical Support Employee, first point of contact for technical questions and system support in Groningen.
Main tasks: telephone and email support, remote configuration, and problem analysis.
Required: relevant education or experience in ICT or technology.
Description
As a Technical Support Employee, you are the first point of contact for technical questions and support the use, configuration, and operation of energy management systems. You ensure that questions and malfunctions are handled quickly and in a structured manner, and you collaborate with engineers and developers when more complex issues arise. You work in a small support team and regularly switch between software, systems, and technology.
Job requirements
Requires:
- Relevant education or demonstrable experience in ICT, technology or support.
- Ability to analyze and structure technical problems.
- Clear communication with customers and colleagues.
- Capable of working independently while actively collaborating to find solutions.
Pre's:
- Experience with technical support or service desk work.
- Affinity with electrical engineering, energy management, or IoT.
- Experience with software, networks, or device configurations.
- Experience with ticket or support systems.
Tasks
- Handling incoming inquiries via telephone and email.
- Supporting remote installations: monitoring, configuring, and checking.
- Analyzing and structuring technical problems.
- Follow-up and coordination of more complex issues with engineers and developers.
- Creating and managing customer accounts.
- Supporting colleagues with setting up devices and systems.
Working conditions
Secondary employment conditions and other employment conditions:
- 8% holiday allowance per year.
- Annual profit sharing.
- Pension plan at Zwitserleven.
- Net expense allowance of €125 per month for, among other things, home internet and meals on the road.
- A new MacBook and a recent iPhone or Samsung of your choice.
- Various training opportunities, for example electrical engineering courses.
- Regular company outings and informal team drinks.
Description of the organization
Envitron is a fast-growing technology company from Groningen with a mission to make optimal use of locally available energy. The company develops energy management solutions for the business market, which measure and control energy flows from PV inverters, heat pumps, and battery storage systems, among others. Envitron focuses on sustainability and aims to become the number 1 supplier of energy management systems in the Netherlands.