Manager Product Support

As Manager Product Support you are fully responsible for developing, positioning and growing the service and maintenance organization. You will ensure maximum uptime for customers and contribute structurally to the company's commercial growth. Product Support is a strategic pillar that must be recognised as a key value proposition for customers and a strategic partner for Sales, R&D and Operations.

• Bachelor's or Master's level of thinking and working, preferably with a technical background.
• Proven experience in setting up and growing a service or Product Support organization, ideally for advanced technology products.
• Experience developing strong relationships with B2B customers and partners.
• Strong commercial insight and experience with business models, pricing and contract strategies.
• Inspiring leader with vision and persuasive power.
• Comfortable operating in an international, technical environment.
• Fluency in Dutch and English.
• Affinity with energy, hydrogen and sustainable mobility.

• Develop a clear, commercial vision for Product Support as a key value proposition and a profitable business.
• Translate that vision into a scalable operating model with appropriate pricing, propositions and partnerships.
• Position service as a strategic growth engine within the organisation and in the market.
• Design sustainable service and maintenance models that maximise customer satisfaction while delivering healthy margins.
• Shape commercial strategy, contract structures and pricing models together with Sales and Finance.
• Build long-term customer relationships and capitalise on commercial opportunities with international accounts.
• Take full responsibility for budgets and steer on revenue, margin and costs.
• Translate strategic objectives into concrete KPIs and action plans and establish professional contract and performance management.
• Build an international network of high-quality service partners and enter into commercial partnerships focused on quality and profitability.
• Develop scalable service concepts together with partners.
• Build and lead a high-performance team of technical and commercial professionals, create ownership and direction, and develop talent.
• Identify commercial and operational improvement opportunities and lead strategic improvement projects to enhance customer value and profitability.
• Foster an entrepreneurial, continuous improvement culture within the team.

• Open corporate culture with attention for ideas and professional growth.
• Various training opportunities and access to the Resato Academy.
• Space and freedom to develop the Product Support vision within an innovative organisation.
• Direct employment with retention focus and a favourable pension scheme.
• Competitive salary according to the Metalektro Collective Labor Agreement.
• 27 vacation days and 13 ATV (additional leave) days.
• Home working arrangements and flexible working hours.
• Collegial and energetic team, fresh fruit daily, joint lunches and company events.

Resato Hydrogen Technology develops sustainable hydrogen infrastructure and high-pressure technology for hydrogen refueling solutions. The company delivers refueling stations at 350 or 700 bar and filling systems for transporting compressed hydrogen, and has experience with over 60 public and private hydrogen refueling stations across Europe. Resato is driven by the ambition to accelerate the energy transition and advance zero-emission mobility.